Diversion Specialists Services

Diversion Program Development

For regulatory compliance and patient safety, every institution should have a diversion program in place. We offer development of a comprehensive program to prevent, detect and respond to diversion within your facility, working either from the ground up or from elements of a program already in place. Special care is taken to ensure the program fits your organizational structure and resources.

On-Site Diversion Risk Assessment

Understanding your own diversion risk is an essential part of a diversion program. We offer system-wide diversion risk assessment services or limited evaluations of select areas, depending upon your needs.

Crisis management

Diversion events can be overwhelming and potentially catastrophic. Interactions with regulatory authorities and the press are often challenging at best. We offer support and guidance for institutions needing emergency assistance. We can usually provide help in crisis on very short notice, including on-site evaluation and advice if necessary.

Remote Auditing and Surveillance

Regular auditing of drug transaction data is a key component of diversion prevention and detection. Diversion Specialists offers remote review of transaction data and analytics, as well as more intensive investigation of suspicious activity if needed. Transaction auditing is available as an ongoing service or on an as-needed basis, when in-house staff are unavailable or when special concerns arise. We can also provide audit and investigation training to on-site personnel.

Investigation support (remote and on-site)

Healthcare providers who divert medication use clever methods that are often difficult to detect. An effective diversion investigation requires specialized knowledge and skill. Our substantial experience in conducting diversion investigations allows us to analyze data, identify diversion techniques and provide direction for your investigation. We have expertise in conducting interviews, gathering evidence, and resolving cases of suspected diversion.


The most essential component of any diversion program is all-inclusive staff education. Staff must be equipped to identify diversion and impairment, and understand the importance of reporting their concerns. To help institutions develop a culture in which staff recognize the risks of diversion and feel individual accountability for reporting, we offer on-site training for non-clinical staff, clinical staff, managers, executive leadership and Board members. On request, we conduct webinars tailored to your needs, and provide content for all types of learning activities.


Regulatory requirements mandate that facilities have policies and procedures in place to ensure controlled substance security, diversion reporting and appropriate medication handling. The discovery, discipline, and reporting of a diverting staff member are emotionally charged matters. Policies and procedures help ensure regulatory compliance and uniform handling of diversion related issues. We provide a wide variety of policies and procedures ranging from impairment response to controlled substance handling. We are able to assist your facility with policies and procedures that are integrated with your existing processes.


In order to prevent diversion and detect it quickly, facilities must perform continuous evaluations of internal processes. We offer auditing and self-assessment tools addressing both physical processes and data analysis.

Ongoing support and consultation

For facilities needing long-term assistance such as the continuous availability of a consultant or regularly scheduled site visits, we offer retainer agreement services.

Diversion Specialists does not provide medical or legal advice. Every institution should be advised by counsel in legal and regulatory matters.